I was standing in line at the bank the other day. Well, I say “bank,” but what I really mean is “grocery store.” Several years ago, my bank decided to close 90% of their regular branches and re-open them in grocery stores. At the time they billed this as somehow more “convenient” for their customers – what they really meant was that it was more “cost-effective” for them. But I digress (and use to many words in quotes). For the majority of my transactions I use the ATM, the lines tend to be shorter and the machine doesn’t try to engage you in small talk. However, on this occasion I needed to do more than make a simple deposit or withdrawal, so I had to wait in line.
There were at least 20 people ahead of me, and the line stretched out the front door because the bank is also “conveniently” located at the front of the store. We all stood around in the hot sun, sweating and making small talk, when I noticed three people in front of me there was a white supremist. I usually don’t make those kinds of snap judgments about people, but in this guy’s case it was impossible not to. The first clue to his less-than-tolerant nature was the fact that his head was shaved and he was sporting a long, blond goatee with no mustache. This alone, however, was not enough to make up my mind about him. What clinched it was the myriad tattoos of swastikas and stylized lettering that said things like “White Power” that were on every exposed part of his body. I looked up to find that he had noticed me staring. I smiled sheepishly as if to say, “Don’t kill me… I’m caucasian.” He didn’t return the smile, and I quickly broke eye contact.
I glanced around and found that several others had seen “Mr. Tolerant” too. At least I assumed that they had seen him since they were all conspicuously looking everywhere but at him. After about an hour we made it inside the building. This was only a marginally better place to be because, as I said, the bank is at the front of the store. With a line that goes out of the building, the front door is permanently open and all the cold air escapes. By the time I got to the front of the line I was sweating profusely. Mr. Tolerant had gotten to the teller closest to me, and suddenly I heard an F-bomb go off. It didn’t sound like it was said in anger, but I generally don’t hang around with people that use that kind of language in casual conversation, so it was a little surprising. I looked in Mr. Tolerant’s direction and figured it was probably him that had said it, but was prevented from speculating further because the teller next to him had just opened up and was motioning me forward.
Sitting down in front of the teller, we began to conduct business when suddenly there was a loud outburst to my left.
“This is the stupidest effing bank I’ve ever effing been to!” Only he didn’t say “effing” and there was no mistaking it this time, he was definitely pissed off. “I demand to effing speak to a effing manager!”
“Sir, our manager is at lunch right now.” I was amazed at the teller’s calm. I would have been reaching for the panic button if it were me. “If you want, there’s a chair over there and you can wait for her. It should only be a few minutes.”
“No, I don’t want to effing wait in that effing chair!” He continued. “I’m effing sitting right effing here until you get me a effing manager!”
“Sir. We have other customers we need to assist. The manager will help you just as soon as she gets back, can you please take a seat over there?”
“No effing way! I’m sitting effing right here! This is the stupidest effing bank I’ve ever been to.”
“Sir. I’m sorry, but I’m going to have to insist that you sit over there and wait or come back later.”
“Fine! I’m effing leaving, but I’ll be back! And I’m bringing my mom!”
I quickly concluded my business and got the eff out of there before “Mom” showed up, because that sounded scary!